The Sunriser

It was the absolute rental I have ever stayed in with terrible hosts. Positive: It was on the water. Negative: First and foremost, the house is NOTHING like the pictures. It’s not brand new, it’s smaller than you think. It’s far from perfect. This property should not be rented in its current condition. When it rained, the roof leaked badly—water came through the doors, soaking the ground, the couch, and creating soft spots in the floor. There are missing shingles on the roof, making the problem obvious and ongoing. Inside the house, the downstairs bathroom door barely opens or closes, and the downstairs toilet does not refill on its own. These are basic maintenance failures. Despite these issues, management refused to change our dates or offer any refund due to weather conditions. Because of the leaks, we had to use all the towels provided, yet they refused to bring more. When we reported the leaks, we were given multiple phone numbers to call—none were answered. They replied to one text message and told us to message another number more than one time. and then left us on read with no follow-up. We messaged on the app asking to extend our stay and they agreed to it but when I was messaging them via text, they informed me that they were talking about late checkout when I clearly stated and showed a screenshot that I was asking to stay until Monday. I have included the screenshot asking to extend our stay in pictures. I WISH I took more pictures but I was too busy cleaning water up so the floors didn’t give out and my three year old daughter would fall through. The lack of accountability, communication, and concern for guest safety is unacceptable. I strongly recommend using anyone else besides Beach Box Rentals.